AI automation · lab project
Answers from your own docs. “I don't know” when they don't say.
A support assistant that answers customers from your FAQs and policies, shows the sentence each answer came from, and hands over to a person instead of guessing. Try it on a fictional tour operator below.
Kijani Trails help
Answers from the help centre, with sources
Ask the assistant something
Pick a question below. Two of them aren't covered by the help centre, so you can see what it does when it doesn't know.
Suggested questions
Help centre
Everything the assistant is allowed to answer from: 21 short passages for a fictional tour operator in Nairobi. Ask a question to see which ones it uses.
Booking & payments3 passages
Deposit and balance
A 30% deposit confirms your booking. The remaining balance is due 45 days before departure. If you book within 45 days of departure, the full amount is due at booking.
Payment methods
We accept Visa and Mastercard in USD, KES, GBP and EUR, and bank transfer in USD or KES. Guests paying in Kenyan shillings can also pay by M-Pesa to our Paybill number, which is shown on your invoice. We do not add a card fee.
Confirmation
Once your deposit is received, we email a confirmation with your booking reference (for example KT-2291) and a pre-departure checklist within one working day.
Cancellations & changes4 passages
If you cancel
Cancellations made 60 or more days before departure are refunded in full, minus a USD 150 admin fee per booking. Cancellations made 30 to 59 days before departure receive a refund of 50% of the total tour price. Cancellations made less than 30 days before departure are not refunded.
Changing your dates
You can move your tour to new dates once, free of charge, if you ask at least 45 days before departure. Later date changes cost USD 100 per booking and depend on availability. Date changes are handled by our reservations team, who need your booking reference.
If we cancel
If we cancel a tour for safety reasons, such as flooding or park closures, you can choose a full refund or free rebooking on any available date within 12 months.
Refund timing
Refunds are paid to the original payment method within 10 working days of the cancellation being confirmed.
Tours & prices4 passages
Price list (per adult, sharing a room)
Maasai Mara Classic, 3 days: USD 1,250. Amboseli & Tsavo, 5 days: USD 2,180. Samburu & Lake Nakuru, 6 days: USD 2,640. Nairobi city day tour: USD 95. Zanzibar beach extension, 4 nights: USD 890.
Children
Children aged 3 to 11 pay 60% of the adult price on all multi-day safaris. Children under 3 travel free when sharing a room with their parents. Guests aged 12 and over pay the adult price. The minimum age for walking safaris is 12.
Solo travellers
Solo travellers who want a room of their own pay a single supplement of USD 320 on any multi-day tour.
Groups and private vehicles
Shared safaris have a maximum of 6 guests per vehicle, so everyone gets a window seat. A private vehicle costs an extra USD 180 per day. Groups of 10 or more booking together receive a 10% discount on the tour price.
What's included3 passages
Included on every safari
Park entry fees, game drives in a 4x4 Land Cruiser with a pop-up roof, an English-speaking guide, accommodation, all meals on safari days, bottled drinking water in the vehicle, and airport transfers in Nairobi.
Not included
International flights, visas, travel insurance, tips for guides and camp staff, alcoholic drinks, and optional activities.
Optional activities
Hot air balloon safari over the Maasai Mara: USD 480 per person, including a bush breakfast. Maasai village visit: USD 30 per person. Both can be added when you book or with your guide on the day, subject to availability.
Travel requirements3 passages
Entry to Kenya
Most visitors need a Kenya Electronic Travel Authorisation (eTA), applied for online. Apply at least 2 weeks before you travel. Your passport must be valid for at least 6 months after your arrival date.
Health
A yellow fever vaccination certificate is required if you arrive from, or have transited through, a country with a risk of yellow fever. For other vaccinations and malaria tablets, please speak to a travel clinic before your trip.
Travel insurance
Travel insurance that covers medical evacuation is required for all guests. Please send us your policy number before departure.
Packing & luggage2 passages
Luggage on safari flights
Light aircraft flights to the Maasai Mara allow 15 kg per person, including hand luggage, in soft-sided bags only. We can store extra luggage free of charge at our Nairobi office.
What to pack
Pack neutral-coloured clothing, a warm layer for early morning game drives, a sun hat, sunscreen and binoculars. Avoid camouflage prints, which are not allowed in Kenya.
Contact & support2 passages
Support hours
Our support team is available Monday to Saturday, 8am to 6pm East Africa Time, by email, phone and WhatsApp.
On tour
Guests currently on tour can reach our emergency line 24 hours a day. The number is printed on your pre-departure checklist.
Saved output from a real AI run
How it works
Built to be trusted with your customers.
- 01
Customer asks
On your website, in a chat widget, or wherever your customers already message you.
- 02
Search your docs
The question is matched against your FAQs, policies and price lists, and only the most relevant passages are passed on.
- 03
Answer with sources
Claude answers from those passages only, and every claim links to the exact sentence it came from.
- 04
Hand over when unsure
If your docs don't cover it, or a booking needs changing, it says so and passes the chat to your team with a summary.
No made-up answers
It isn't allowed to fill gaps from general knowledge. If it can't point to a source, it hands over instead.
Easy to check
Every answer shows its sources, so you and your customers can see exactly where it came from.
Update docs, not code
Change a price or a policy in your help centre and the next answer uses it. No retraining.
Want this on your own help centre?
Send me your FAQs and a few questions your customers really ask. I'll run them through the assistant and show you how it answers, and where it hands over.
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